Aftermarket

Support and expertise for our professional network

We are committed to delivering the highest level of service to our network

Committed to providing comprehensive support, our teams assist our network of distributors and installers on a daily basis. Training, advice, spare parts supply: Marrel works with clarity and expertise to deliver the best possible experience to our partners.aires.

At Marrel, our technical and sales teams are continuously mobilised to support our distributor partners. Our aftermarket activities focus on three key areas: training and commissioning support, spare parts requirements and comprehensive aftersales assistance.

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Marrel Training Services

With more than 100 years of expertise, Marrel provides effective and long-term support to its partners. Whether on-site or remotely, we remain available to ensure service continuity, facilitate interventions and secure equipment use. Our training can be delivered at several levels:

Initial sales training

To fully understand the features and benefits of Marrel products.

Technical-sales training

Delivered by our product managers, technical experts in our ranges and their functionalities.

Technical training

To support you during equipment commissioning and anticipate any questions related to daily operation.

Aftersales Support

Marrel is committed to guaranteeing equipment performance at every level. Our approach is based on attentive listening and the search for practical solutions to avoid unnecessary downtime.

 

Technical support at all times

Our aftersales teams support our distributor network daily through warranty management and technical assistance. Our main mission: continuous guidance and attentive support to ensure the best experience for our partners.

Extensive spare parts stock

At our production site, we maintain an extensive spare parts stock (nearly 15,000 references) and guarantee parts availability for up to 30 years after market launch. Our spare parts, either exclusively designed by Marrel or selected according to our highest standards, are certified for premium quality.

Responsiveness

On a daily basis, our dedicated service commits to delivering requested parts within 24 hours (working days). Meeting deadlines and providing clear responses are among our priorities. To further enhance responsiveness, we are gradually implementing start stocks at partner locations to ensure even shorter lead times for the most common parts.

A dedicated tool

marrel tech

MarrelTech is our online platform centralising all documentation related to Marrel equipment, including technical manuals. It also simplifies processes (spare parts and warranty requests) and communication with our teams.

Discover MarrelTech
page de garde marreltech procédure (9)

Marrel, present at every stage of your hydraulic lifting solution's lifecycle

From design to aftersales follow-up, we support our partners at every stage. Our ambition is simple: to facilitate our partners’ daily operations and ensure long-term satisfaction for the end user.

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International support!

While bodybuilders within the FASSI France network support our French customers for aftersales and maintenance operations, the same approach applies internationally. Simply contact the Marrel distributor in your country. We always provide solutions to monitor and maintain equipment beyond borders.

Let's ensure the follow-up of your equipment!

Our teams are ready to advise and support you throughout your project.
Write to us